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About Us

COMPANYPROFILE

Welcome to Travelvago, where exceptional travel experiences come to life. As a leading innovator in the travel industry, we are committed to providing unique and unforgettable journeys for explorers worldwide. With a deep-rooted passion fortravel, we have established ourselves as a premier online travel platform, redefining the way people discover, plan, and embark on their adventures.

Founded by Sooria Prakash and co-founded by Thiruchelvan Balakrishnan, Travelvago is the culmination of their shared vision and relentless pursuit of excellence in the travel sector. Sooria Prakash, serving as the Founder and Managing Director, brings a wealth of experience and expertise to the company. His leadership and entrepreneurial spirit have been instrumental in guiding Travelvago's growth and success. Thiruchelvan Balakrishnan, as the Co-founder and Director, has played a pivotal role in shaping the company's strategic direction and fostering valuable partnerships.

We believe that travel should be a seamless and effortless experience. That's why we have embraced the latest technological advancements to provide our clients with a user-friendly online booking platform. With just a few clicks, you can explore our vast inventory, gain instant tour confirmation, and enjoy secure payment options. Our commitment to convenience ensures that your travel planning process is stress-free, allowing you to focus on what matters most – creating lifelong memories.

Travelvago thrives on collaboration and partnerships. We believe in the power of teamwork, working closely with travel agencies and tour operators to expand their offerings and deliver unparalleled value to their customers. Our exclusive inventory, seamlessly integrated into your website through our intuitive XML interface, allows you to showcase our diverse range of travel products under your brand name.

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General Terms & Conditions

General Terms & Conditions - Travelvago B2B Booking Portal

General Terms & Conditions

Travelvago B2B Booking Portal

Operated by: TRAVELVAGO SDN BHD (1002574-W)

Licensed by: MOTAC (KPK/LN: 7837)

Address: No. A-SG-25, Level SG, Sunway Geo Avenue, Bandar Sunway,
47500 Subang Jaya, Selangor, Malaysia

Email: info@travelvago.com

1. Acceptance of Terms

By registering and using the Travelvago B2B Portal (“Portal”), you agree to be bound by these Terms & Conditions (“T&C”). Travelvago Sdn Bhd (“the Company”) reserves the right to amend these T&C from time to time. Continued use of the Portal constitutes acceptance of the updated T&C.

2. Registration & Account

2.1 Only registered travel agents, resellers, and corporate partners approved by the Company may access the Portal.
2.2 The Agent shall provide accurate and up-to-date information during registration.
2.3 The Agent is responsible for maintaining the confidentiality of login credentials.

3. Use of Portal

3.1 The Portal may only be used for legitimate business purposes related to travel, ticketing, tours, transport, and related services.
3.2 The Agent shall not use the Portal for fraudulent, unlawful, or non-travel-related activities.
3.3 The Company reserves the right to suspend or terminate any account found to be misused.

4. Payments & Credits

4.1 Agents are required to maintain sufficient credit balance in their Portal account to make bookings.
4.2 Deposits (top-ups) must be made into the Company’s designated bank account and will be credited upon verification.
4.3 All payments and deposits are recorded, and official receipts will be issued by the Company.
4.4 The Company may request supporting documents for any payment to comply with banking and regulatory requirements.

5. Bookings & Service Delivery

5.1 All bookings made via the Portal are subject to availability and supplier confirmation.
5.2 The Company will issue e-tickets, vouchers, or booking confirmations upon successful payment.
5.3 The Agent is responsible for verifying booking details before confirming with their customers.

6. Refunds & Cancellations

6.1 Refunds (if applicable) are subject to the terms of each attraction, tour, or service provider.
6.2 The Company will process refunds only to the original depositor/Agent account.
6.3 Service fees or cancellation charges may apply.

7. Compliance with Laws

7.1 The Agent warrants that all transactions are legitimate and that funds originate from lawful sources.
7.2 The Agent agrees to comply with the laws of Malaysia, including the Anti-Money Laundering, Anti-Terrorism Financing and Proceeds of Unlawful Activities Act 2001 (AMLA).
7.3 The Company reserves the right to request additional information or documentation from Agents to fulfil compliance obligations.

8. Records & Transparency

8.1 The Company shall maintain proper records of deposits, invoices, receipts, and bookings.
8.2 Agents are encouraged to keep copies of transfer slips, receipts, and booking confirmations.

9. Limitation of Liability

9.1 The Company shall not be liable for:
- Delays caused by bank processing, compliance reviews, or external regulatory investigations.
- Losses arising from errors or omissions by the Agent.
- Cancellations, changes, or disruptions by third-party suppliers.
9.2 The Company’s maximum liability shall be limited to the unused credit balance in the Agent’s Portal account.

10. Governing Law

These Terms & Conditions shall be governed by and construed in accordance with the laws of Malaysia. Any disputes shall be subject to the jurisdiction of the Malaysian courts.

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